5 Types of Employees that Hate Human Resources
No one really enjoys visiting the HR department. In fact, many employees dread it. But have you ever wondered which types of employees hate HR the most? Over the years, working in various organizations, I've noticed specific patterns. Let's explore the five types of employees who tend to have the most strained relationships with human resources, and perhaps you'll recognize a colleague—or even yourself—in these descriptions.
Type of Employee | Why They Dislike HR | HR Management Strategies |
---|---|---|
The 'I'm too busy' Employee | Struggles to find time for HR matters due to multitasking and a perceived high workload | Encourage them to prioritize tasks and educate them about the benefits of effective planning |
The 'I don't need HR's help' Employee | Feels they have adequate experience and understanding of the company to manage without HR guidance | Emphasize the diverse roles of HR in conflict resolution, benefits, safety, etc., to showcase their integral role in the organization |
The 'I know better than HR' Employee | Believes they have superior understanding and doesn't trust HR's judgment based on past experiences | Attempt to build trust by maintaining consistency and transparency; educate about the benefits of adhering to HR policies |
The 'HR is always changing things and I can't keep up' Employee | Finds it challenging to adjust to constant changes introduced by HR | Reassure them that changes are inevitable and for the benefit of the organization; provide accessible resources for them to stay informed |
The 'HR doesn't understand my job/department' Employee | Perceives HR as not understanding their role or department specifics | HR team should take an active interest in understanding different roles and departments to foster better relationships |
The 'I'm too busy' Employee | Constant motion and little time could lead to fatigue and decreased productivity | Encourage them to simplify their workload and promote work-life balance |
The 'I don't need HR's help' Employee | Feels confident in knowing about company policies and culture and doesn't see the need for HR | Remind that HR is there as a resource and a guide, even for experienced employees |
The 'I know better than HR' Employee | Mistrust or negative past experiences with HR | Work on building rapport and trust; show that HR policies are for everyone's benefit |
The 'HR is always changing things and I can't keep up' Employee | Feels overwhelmed by the constant changes in HR policies | Promote a culture of learning and adapting; explain the reasons behind policy changes |
The 'HR doesn't understand my job/department' Employee | Feels HR lacks understanding of their specific role or department | Take proactive steps to learn about different roles and departments; work collaboratively with employees |
The "I'm Too Busy" Employee
Meet Sarah. She's always on the move, juggling multiple projects, replying to emails, and attending back-to-back meetings. If you ever try to catch her for a quick chat, she'll sigh and say, "I wish I could, but I'm swamped!" Sarah embodies the quintessential "I'm too busy" employee.
This type of employee is convinced that every minute away from their desk is a minute wasted. When HR schedules mandatory training sessions or performance reviews, they groan, "I just don't have time for this!" Their calendar looks like a game of Tetris, packed to the brim with no room for anything else.
But here's the irony—being in a constant state of busyness doesn't necessarily equate to productivity. Research by Cal Newport in his book Deep Work demonstrates that focused, uninterrupted work is far more productive than multitasking (Newport, 2016). When employees spread themselves too thin, they risk making mistakes, experiencing burnout, and ultimately reducing their overall effectiveness.
The Hidden Costs of Busyness
I once worked with a team where the culture praised and rewarded being busy. Employees wore their exhaustion like badges of honor. However, we noticed that despite the long hours, deadlines were still being missed, and the quality of work was declining.
Upon closer examination, we realized that multitasking and overcommitment were the culprits. Employees like Sarah were so engrossed in staying busy that they failed to prioritize critical tasks. Deadlines for important projects were overshadowed by less significant but more urgent-seeming tasks.
Why the "I'm Too Busy" Employee Dislikes HR
Perceived Disruption: HR initiatives often require employees to pause their work, which the "I'm too busy" employee sees as an interruption.
Time Management Challenges: They may struggle with prioritizing, making it hard to fit in HR-related activities.
Fear of Slowing Down: There's a concern that taking time for HR matters might cause them to fall behind.
Strategies for HR
1- Flexible Scheduling: Offer multiple time slots for training sessions.
2- Communicate Benefits: Clearly explain how HR initiatives can actually save them time in the long run.
3- Integrate into Workflow: Incorporate HR updates into regular meetings or communications they already prioritize.
In the case of Sarah, when HR started offering quick, digestible webinars that could be watched at her convenience, her participation increased significantly. She appreciated the flexibility and began to see the value in what HR offered.
The "I Don't Need HR's Help" Employee
Then there's Tom. He's been with the company for over a decade and prides himself on knowing the ins and outs of the organization. Whenever a new policy is rolled out, Tom shrugs and says, "I've seen it all before. I don't need HR's help."
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This employee believes that they can navigate any issue on their own. Whether it's understanding benefits, resolving workplace conflicts, or planning career development, they prefer to go solo. While independence is admirable, it can also lead to missed opportunities and unresolved issues.
The Risks of Self-Reliance
According to Stephen Covey in The 7 Habits of Highly Effective People, interdependence is a higher level of maturity than independence (Covey, 1989). Relying solely on oneself can limit growth and prevent collaborative solutions.
Real-Life Example
Tom faced a complex situation when he needed to take extended leave due to a family emergency. Believing he could handle it without HR, he submitted the wrong forms and miscalculated his leave entitlements. This led to payroll issues and added stress during an already difficult time.
Had Tom consulted HR, he would have received guidance on the correct procedures, ensuring he received the full support and benefits he was entitled to.
Why the "I Don't Need HR's Help" Employee Dislikes HR
Overconfidence: They believe they already know everything HR could tell them.
Past Experiences: Previous negative interactions with HR may have fostered mistrust.
Desire for Autonomy: They prefer to handle matters independently.
Strategies for HR
1- Build Trust: Establish positive relationships through consistent, supportive interactions.
2- Educate on Value: Highlight success stories where HR assistance made a difference.
3- Respect Autonomy: Offer help without being overbearing, allowing them to seek assistance when ready.
By organizing informal meet-and-greet sessions, HR can showcase their role as allies rather than enforcers. When Tom finally attended one of these sessions, he was surprised to learn about programs that could enhance his career progression.
The "I Know Better Than HR" Employee
Let's talk about Lisa. She's highly skilled, has an advanced degree, and is confident in her knowledge. Whenever HR introduces a new training module, Lisa rolls her eyes, convinced she's already mastered the content. "These sessions are a waste of time," she'll mutter. "I'd probably teach them better myself."
This type of employee can be challenging. Their confidence borders on arrogance, and they often undermine HR's authority. They might openly criticize HR policies and initiatives, believing they could devise better ones.
The Impact of Overconfidence
Daniel Kahneman's work on cognitive biases, particularly overconfidence bias, illustrates how individuals overestimate their own abilities (Kahneman, 2011). This can lead to poor decision-making and resistance to beneficial change.
Real-Life Example
Lisa bypassed a mandatory compliance training, assuming she knew all the regulations. Later, she made an error that resulted in a compliance violation, leading to penalties for the company. Her mistake could have been avoided if she had participated in the training.
Why the "I Know Better Than HR" Employee Dislikes HR
Ego and Pride: They don't like being told what to do or admitting they might need help.
Perceived Lack of Expertise: They may believe HR lacks understanding of specialized fields.
Strategies for HR
1- Engage Expertise: Invite them to contribute to training programs, leveraging their knowledge.
2- Provide Evidence: Use data and case studies to demonstrate the importance of HR initiatives.
3- Offer Advanced Opportunities: Provide specialized training that challenges them and meets their level.
When HR approached Lisa to help develop advanced training modules, she felt valued and became more cooperative, realizing that collaboration benefits everyone.
The "HR Is Always Changing Things and I Can't Keep Up" Employee
Next up is Mark. He feels like every other week there's a new policy, a new form to fill out, or a new system to learn. "HR is always changing things, and I can't keep up!" he laments.
Change can be overwhelming, especially for employees who value stability and routine. When HR implements new initiatives—be it updated compliance regulations, new software for performance reviews, or changes in benefits packages—it can feel like an added burden.
The Psychology Behind Resistance to Change
Kurt Lewin's Change Management Model explains that people go through a process of unfreezing, changing, and refreezing (Lewin, 1951). Employees like Mark may get stuck in the unfreezing stage, unable to move forward.
Real-Life Example
When the company switched to a new project management tool, Mark was frustrated. He felt proficient with the old system and saw no need for change. His productivity dipped as he resisted learning the new tool, affecting project timelines.
Why the "HR Is Always Changing Things and I Can't Keep Up" Employee Dislikes HR
Fear of the Unknown: Change brings uncertainty, which can be unsettling.
Comfort with Routine: They prefer familiar processes and systems.
Perceived Lack of Control: Frequent changes make them feel powerless.
Strategies for HR
1- Provide Ample Notice: Communicate changes well in advance.
2- Offer Training and Support: Ensure employees have resources to adapt to changes.
3- Explain the Why: Clarify the reasons behind changes and the benefits they'll bring.
By conducting interactive workshops and providing one-on-one support, HR can help employees like Mark navigate transitions smoothly. When Mark understood how the new tool would streamline his work, he became more open to learning it.
The "HR Doesn't Understand My Job/Department" Employee
Finally, we have Jenna, an engineer in a specialized department. She often complains that HR doesn't "get" what her team does. When policies are introduced that don't seem relevant to her work, she feels overlooked and misunderstood.
The Importance of Departmental Understanding
Peter Drucker emphasized the need for management to understand the unique functions of different departments (Drucker, 1999). Without this understanding, policies can miss the mark, leading to disengagement.
Real-Life Example
HR introduced a new performance evaluation system based on sales metrics. For Jenna's engineering team, these metrics were irrelevant. She felt the system didn't accurately reflect her team's contributions, causing dissatisfaction.
Why the "HR Doesn't Understand My Job/Department" Employee Dislikes HR
Lack of Relevance: Policies seem disconnected from their daily work.
Feeling Undervalued: They believe their work isn't fully appreciated.
Communication Gaps: There's little interaction between HR and specialized departments.
Strategies for HR
1- Conduct Department Visits: Spend time with different teams to learn about their work.
2- Customize Policies: Adapt initiatives to suit various departments where possible.
3- Include Department Representatives: Involve them in policy development and feedback.
When HR began collaborating with department representatives, including Jenna, they developed a performance evaluation system that accurately reflected each team's objectives. Jenna felt her expertise was recognized, improving her relationship with HR.
Is Your Organization Being Held Back?
Do any of these employee types sound familiar? If so, your organization might be facing hidden challenges that hinder productivity and morale. Addressing these issues isn't just about enforcing policies—it's about understanding the root causes and working together to find solutions.
The Ripple Effect on Organizational Performance
When employees disengage from HR initiatives, it doesn't just affect them individually—it can impact the entire organization. For instance, consider the importance of order fulfillment reliability in logistics management. If employees in logistics are resistant to HR-led changes that aim to improve processes, it can lead to delays, errors, and unhappy customers.
As John C. Maxwell states in The 17 Indisputable Laws of Teamwork, teamwork makes the dream work (Maxwell, 2001). HR plays a crucial role in facilitating this teamwork, ensuring that all departments are aligned and functioning optimally.
Strategies for HR to Connect with Difficult Employees
1- Personalize Communication: Tailor messages to address specific concerns of different employee groups.
2- Encourage Feedback: Create channels for employees to voice their opinions and feel heard.
3- Provide Training: Offer workshops that are engaging and relevant to various roles.
4- Build Relationships: Spend time with different departments to understand their unique challenges.
5- Recognize Contributions: Acknowledge the efforts and achievements of employees, fostering a positive relationship.
By implementing these strategies, HR can transform from a department employees dread to one they appreciate and rely upon.
Conclusion
At the end of the day, HR is not the enemy. They're there to support employees, ensure compliance, and foster a positive work environment. By understanding the different types of employees who might harbor resentment or frustration towards HR, we can create strategies to bridge gaps and build stronger relationships.
Whether you're an employee who sees a bit of yourself in these descriptions or an HR professional seeking to improve engagement, remember that communication and empathy are key. Together, we can transform the workplace into a space where everyone feels valued and understood.
References
Covey, S. R. (1989). The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Free Press.
Drucker, P. F. (1999). Management Challenges for the 21st Century. HarperBusiness.
Goleman, D. (1998). Working with Emotional Intelligence. Bantam Books.
Kahneman, D. (2011). Thinking, Fast and Slow. Farrar, Straus and Giroux.
Lewin, K. (1951). Field Theory in Social Science: Selected Theoretical Papers. Harper & Brothers.
Maxwell, J. C. (2001). The 17 Indisputable Laws of Teamwork: Embrace Them and Empower Your Team. Thomas Nelson.
Newport, C. (2016). Deep Work: Rules for Focused Success in a Distracted World. Grand Central Publishing.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th ed.). Pearson.
Schein, E. H. (2010). Organizational Culture and Leadership (4th ed.). Jossey-Bass.
He completed his undergraduate studies at Celal Bayar University, Anadolu University and Istanbul University, and a Master's degree with thesis on Human Resources Management at Yıldız Technical University and Business Management at Beykent University. He is currently writing a doctoral thesis on human resources and consulting businesses on human resources.