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Human Resources Management

Establishing an HR Function: A Guide for Growing Companies

27 January 2023
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I still vividly recall that crisp autumn morning when our startup celebrated crossing the 50-employee threshold. It was more than just a number; it was a testament to the countless late nights, the relentless hustle, and the unwavering passion that fueled our journey. We decided to mark the occasion with an impromptu rooftop barbecue. As the sun dipped below the city skyline, casting a golden hue over the gathered crowd, laughter and chatter filled the air. The aroma of grilled delicacies mingled with the excitement of new possibilities. We were on top of the world—or so we thought.

TopicRole of HRBenefit for Company
RecruitmentIt handles the interviewing and selection of candidatesHelps ensure the right candidate gets hired for the right job position
Salary SettingHR decides the appropriate pay scale for each job descriptionProvides a competitive yet balanced payroll leading to employee satisfaction
Performance EvaluationIt manages the employee performance appraisal processImproves employee performance and motivation
Policy ImplementationEstablishes and implements company policies and proceduresEnsures consistency in operations and uniformity in employee treatment
Job DescriptionCreates detailed job descriptions defining the role and responsibilitiesProvides clear expectations and guidelines to potential and current employees
Employee InquiryHandles any employee concerns, questions or complaintsEnsures employee satisfaction leading to a healthy workplace
Training and DevelopmentOrganizes training sessions and development programsIncreases productivity and fosters easy adaptation to new roles or technologies
Employee SelectionEvaluates skills, experience, and personality to select the right personsEnsures the right person is in the right role increasing productivity and employee satisfaction
Diversity ConsiderationEnsures various forms of diversity are considered in hiringCreates an inclusive workplace increasing innovation
Time ManagementTakes over HR tasks from managersFrees up managers' time allowing them to focus on other business critical functions

But as the festivities wound down and I found myself staring out over the twinkling city lights, a nagging thought tugged at the back of my mind. Amidst the celebration, subtle cracks were beginning to show. Managers looked more exhausted than elated, whispered conversations hinted at brewing tensions, and our once-tight-knit team felt like it was starting to fray at the edges. It was like watching a beautiful tapestry slowly unraveling, thread by thread.

Recognizing the Growing Pains

Growing a business is a bit like raising a child. One moment you're celebrating their first steps, and the next, you're grappling with the challenges of adolescence. Our startup was no different. We had sprinted through the early stages, fueled by adrenaline and coffee, but as we grew, the complexities multiplied.

  1. Consistency and Uniformity: Without a centralized HR, we noticed inconsistencies in how different departments handled hiring and employee relations. This led to confusion and, at times, feelings of unfairness among staff.

  2. Managerial Overload: Our managers were wearing too many hats. They were juggling their projects while also trying to handle HR tasks, which wasn't sustainable.

  3. Legal Compliance: Navigating the maze of employment laws was becoming increasingly complex. We needed experts to ensure we were compliant with regulations to avoid potential pitfalls.

  4. Employee Development: We wanted our employees to grow with us. An HR team could provide the training and development opportunities they deserved.



Our managers, the backbone of our operations, were stretched thinner than a piece of taffy. They were juggling their core responsibilities while being pulled into:

  • Policy Development: Creating clear policies on recruitment, compensation, and performance management.

  • Recruitment Process: Streamlining how we attracted and selected new talent.

  • Employee Relations: Establishing channels for employees to voice concerns and provide feedback.

  • Training Programs: Implementing onboarding and continuous learning opportunities.

Recruitment processes they weren't trained for.

Salary negotiations that demanded expertise in market trends.

Performance evaluations without standardized criteria.

Navigating legal compliance with ever-changing employment laws.

It wasn't just unsustainable—it was a ticking time bomb.

The Aha Moment: We Need HR!

  • Skills and Experience: We developed comprehensive job descriptions and used structured interviews to assess candidates.

  • Personality Fit: We wanted team players who aligned with our company values. Incorporating behavioral assessments helped us gauge this.

  • Diversity and Inclusion: Embracing a diverse workforce brought in new perspectives and fostered innovation.

One particularly chaotic Monday, I found myself double-booked in meetings, sifting through a stack of resumes, and mediating a team dispute—all before lunch. By the time I spilled my second cup of coffee (oops!) and realized I'd missed an important client call, it hit me like a freight train: We needed help—professional help.

I remembered a conversation with my old college buddy, Mark, who had scaled his tech startup successfully. Over a casual beer, he'd mentioned, "You can’t build a skyscraper on a shaky foundation. HR isn't just about hiring and firing; it's about building that solid base." At the time, I brushed it off, but now his words resonated deeply.

  • Improved Morale: Employees felt heard and valued.

  • Enhanced Productivity: Managers could focus on driving the business forward.

  • Better Compliance: We navigated legal requirements more effectively.



  • "The HR Scorecard" by Brian E. Becker offers great insights into measuring HR's impact on business performance.

  • Research by the Society for Human Resource Management (SHRM) provides valuable resources on best practices.



Reasons for Establishing an HR Function

Looking back, deciding to establish a dedicated HR team was one of the smartest moves we made. Here's why:

1- Consistency and Uniformity

Without a centralized HR function, our departments were like ships sailing in different directions. This led to:

  1. Ulrich, D. (2012). HR from the Outside In: Six Competencies for the Future of Human Resources. McGraw-Hill Education.

  2. Becker, B. E., Huselid, M. A., & Ulrich, D. (2001). The HR Scorecard: Linking People, Strategy, and Performance. Harvard Business Review Press.

  3. Society for Human Resource Management (SHRM). (2021). HR's Strategic Partnership with Management. Retrieved from www.shrm.org

- Inconsistent hiring practices.
- Unequal employee benefits.
- Misaligned performance metrics.

Our staff felt confused and, at times, unfairly treated. Implementing HR brought everyone onto the same page, fostering a sense of fairness and transparency.

2- Managerial Overload

Our managers were wearing too many hats, from project leads to ad-hoc HR representatives. This multitasking led to:

Without a strong HR foundation, a growing company is like a house. Without foundation - it will eventually crumble.

IIENSTITU
Recruitment, It handles the interviewing and selection of candidates, Helps ensure the right candidate gets hired for the right job position, Salary Setting, HR decides the appropriate pay scale for each job description, Provides a competitive yet balanced payroll leading to employee satisfaction, Performance Evaluation, It manages the employee performance appraisal process, Improves employee performance and motivation, Policy Implementation, Establishes and implements company policies and procedures, Ensures consistency in operations and uniformity in employee treatment, Job Description, Creates detailed job descriptions defining the role and responsibilities, Provides clear expectations and guidelines to potential and current employees, Employee Inquiry, Handles any employee concerns, questions or complaints, Ensures employee satisfaction leading to a healthy workplace, Training and Development, Organizes training sessions and development programs, Increases productivity and fosters easy adaptation to new roles or technologies, Employee Selection, Evaluates skills, experience, and personality to select the right persons, Ensures the right person is in the right role increasing productivity and employee satisfaction, Diversity Consideration, Ensures various forms of diversity are considered in hiring, Creates an inclusive workplace increasing innovation, Time Management, Takes over HR tasks from managers, Frees up managers' time allowing them to focus on other business critical functions

- Burnout and decreased productivity.
- Neglected core responsibilities.
- Inefficient team management.

By delegating HR tasks to professionals, managers could focus on what they did best—driving projects and leading their teams.

3- Legal Compliance

Let's be honest, keeping up with employment laws is like trying to hit a moving target. We were constantly at risk of:

- Unintentional labor violations.
- Potential lawsuits.
- Damaged company reputation.

An HR team ensured we stayed compliant, protecting both our employees and the company.

4- Employee Development

We wanted our employees to grow with us, but lacked the structure to support their development. HR could provide:

- Training and professional growth opportunities.
- Clear career progression paths.
- Enhanced employee satisfaction and retention.

I recall diving into "Strategic Human Resource Management" by Michael Armstrong during this period. It was an eye-opener, illustrating how HR strategy aligns with business goals. This book became my go-to guide and I can't recommend it enough.

Laying the HR Foundation

Establishing an HR team wasn't just about hiring a few people; it was about strategically integrating HR into our company's fabric.

Initial HR Responsibilities

Our newly formed HR team focused on several key areas:

1- Policy Development

We needed clear, concise policies. HR helped us draft:

- Employee handbooks.
- Code of conduct guidelines.
- Standard operating procedures.

2- Recruitment Process

Streamlining recruitment was paramount. HR introduced:

- Structured interview frameworks.
- Job description templates.
- Onboarding programs.

3- Employee Relations

To foster open communication, HR established:

- Feedback mechanisms.
- Conflict resolution protocols.
- Employee satisfaction surveys.

4- Training Programs

Investing in our team's growth, HR rolled out:

- Skill development workshops.
- Leadership training.
- Mentorship opportunities.

Choosing the Right Employees

Selecting the right people to join our HR team was critical. We weren't just filling positions; we were building the pillars that would support our company's future.

Skills and Experience

We sought individuals who:

Had extensive HR knowledge.

Understood the nuances of startup culture.

Demonstrated proven success in previous roles.

Personality Fit

Equally important was ensuring they aligned with our company values. We wanted HR professionals who were:

Approachable and empathetic.

Innovative thinkers.

Passionate about employee development.

Bringing in Sarah, our HR director, was like finding the missing puzzle piece. With her infectious enthusiasm and wealth of experience, she quickly became an integral part of our leadership team.

Personal Reflections on the Impact of HR

Implementing an HR department transformed our company in ways I couldn't have imagined.

Improved Morale

Employees felt valued and heard. With HR facilitating open dialogues, we saw:

Increased job satisfaction.

Higher engagement levels.

A stronger sense of community.

Enhanced Productivity

Managers could re-focus on their primary roles, leading to:

1- More efficient project management.

2- Innovation and creativity flourishing.

3- Meeting (and often exceeding) company goals.

Better Compliance

With HR's guidance, we navigated the labyrinth of legal requirements smoothly. This resulted in:

Zero compliance-related incidents.

Enhanced company reputation.

Peace of mind for the leadership team.

The Unexpected Benefits

One surprising outcome was the improvement in internal mobility. Team members felt comfortable expressing interest in different roles within the company. To support this, HR provided reassignment request letter tips and information, making transitions seamless and transparent. This not only retained talent but also enriched our teams with diverse skill sets.

Lessons Learned

Reflecting on this journey, several key lessons stand out:

Don't Wait Too Long: We should've established HR sooner. The benefits far outweigh the costs.

Invest in the Right People: Hiring HR professionals who align with your culture is crucial.

Continuous Improvement: HR isn't set-it-and-forget-it. It requires ongoing evaluation and adaptation.

Encouraging Further Research

If you're considering a similar path, I recommend exploring:

"HR Transformation: Building Human Resources From the Outside In" by Dave Ulrich. It offers deep insights into modern HR practices.

"The Hard Thing About Hard Things" by Ben Horowitz. While not exclusively about HR, it provides valuable perspectives on building and managing startups.

Research articles from the *Journal of Human Resources Management*. They delve into advanced HR strategies and their impact on business success.

In Conclusion

Establishing a dedicated HR team was more than just a strategic move—it was a commitment to our people and our future. It laid the foundation for sustainable growth, ensuring that as we scaled, we did so ethically and effectively.

To anyone at a similar crossroads, contemplating the leap: don't hesitate. Investing in HR might just be the catalyst that propels your business to new heights. Remember, a company is only as strong as its people, and HR is the key to unlocking their full potential.


Final Thoughts

Sometimes, I marvel at how far we've come. From a handful of dreamers in a tiny office to a thriving company making waves in the industry—it’s been one heck of a ride. And while there were bumps along the way (and more than a few spilled coffees), I wouldn't trade these experiences for anything.

If you have questions, thoughts, or just want to swap startup stories, feel free to reach out. After all, we're all in this together, navigating the exhilarating and unpredictable world of business growth.


References

Armstrong, M. (2014). Strategic Human Resource Management. Kogan Page Publishers.

Ulrich, D. (2009). HR Transformation: Building Human Resources From the Outside In. McGraw-Hill Education.

Horowitz, B. (2014). The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers. HarperBusiness.

Journal of Human Resources Management, Various Articles (2010-2020).


Without a strong HR foundation, a growing company is like a house without a foundation—it will eventually crumble. So, build that foundation strong, support your people, and watch your business not just grow, but thrive.

Human Resources HR consistency uniformity recruitment salary setting performance evaluation job descriptions employee inquiries training development opportunities skills experience personality diversity managers
Yu Payne is an American professional who believes in personal growth. After studying The Art & Science of Transformational from Erickson College, she continuously seeks out new trainings to improve herself. She has been producing content for the IIENSTITU Blog since 2021. Her work has been featured on various platforms, including but not limited to: ThriveGlobal, TinyBuddha, and Addicted2Success. Yu aspires to help others reach their full potential and live their best lives.
Yu Payne
Blogger

Yu Payne is an American professional who believes in personal growth. After studying The Art & Science of Transformational from Erickson College, she continuously seeks out new trainings to improve herself. She has been producing content for the IIENSTITU Blog since 2021. Her work has been featured on various platforms, including but not limited to: ThriveGlobal, TinyBuddha, and Addicted2Success. Yu aspires to help others reach their full potential and live their best lives.

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