Distance Sales & Digital Services Agreement

(International Consumers — EU/EEA-aligned; Estonia law as baseline)

1) Parties and Contract Formation

Seller/Provider (“Seller”): ENSTITU OÜ, Tartu mnt 67/1-13B, 10115 Tallinn, Estonia.
Contact: support@iienstitu.com
Customer (“Customer”): the natural person acting for purposes outside their trade, business, craft or profession who completes an order on www.iienstitu.com (the “Site”).

By submitting an order, reviewing the pre-contract information, and confirming payment, the Customer offers to buy the selected goods, digital content, or services under this Agreement. The Seller’s order acknowledgment (sent on a durable medium, e.g., email) finalizes the contract.

2) Definitions

Goods: tangible movable items.
Digital Content / Digital Service: data produced/supplied in digital form or a service that produces, processes, or allows access to such data, not supplied on a tangible medium (e.g., online course access, downloadable files, subscription content). (EUR-Lex)
Durable Medium: email or other tool enabling storage for future reference.
Business Days: Monday–Friday, except public holidays at Seller’s seat.

3) Scope; Mandatory Consumer Protections

This Agreement governs distance (online) purchases from the Site. It works alongside EU consumer protection rules and Estonian law. It does not override the mandatory consumer protections of the Customer’s country of residence where those must apply by law. (EUR-Lex)

4) Pre-Contract Information & How to Order

Before checkout, the Site clearly displays the essential characteristics of the product/service, total price including taxes, any additional charges (e.g., shipping), delivery or performance timelines, and the right of withdrawal (including exceptions). The Customer can review and correct input across cart → summary → confirmation steps before placing the order. The Seller provides the contract and invoice via durable medium (e.g., e-invoice by email).

5) Prices, Taxes, Currency & Invoicing

Prices are shown in the currency indicated on the Site and include or exclude VAT as explicitly stated. VAT treatment follows EU/Estonian rules (e.g., OSS for intra-EU B2C where applicable). The Seller issues an electronic invoice to the Customer’s provided email.

6) Payment; Security; Unauthorized Transactions

Payment methods are those displayed at checkout. Where applicable, strong customer authentication (e.g., 3-D Secure) and secure communications are used by payment providers. If the Customer suspects unauthorized use of their card or account, they should notify their payment service provider promptly; chargeback/unauthorized-use remedies follow payment-services/banking rules.

7) Delivery of Goods; Transfer of Risk; Delivery Time

Unless otherwise agreed, the Seller delivers within 30 days from contract conclusion. Risk transfers when the Goods are physically in the Customer’s possession or handed to a carrier chosen by the Customer. If delivery is late, the Customer may set an additional period and, failing delivery, terminate for refund. (EUR-Lex)

Shipping Costs. Standard shipping costs (and any non-standard surcharges if the Customer selected a premium option) are disclosed before purchase. If the Customer exercises withdrawal, the Seller refunds the standard outbound delivery cost (see §10). (EUR-Lex)

8) Supply of Digital Content/Services; Access & Availability

Digital content/services are supplied after order confirmation or at the stated start date. Subscription products are supplied for the subscription term; one-off downloads are supplied once. The Customer is responsible for meeting technical prerequisites (device, OS/browser versions, bandwidth, storage).

9) Right of Withdrawal (Cooling-Off) — 14 Days

Distance purchases generally include a 14-day withdrawal right without giving any reason:

Goods: 14 days from the day after the Customer (or a person designated by the Customer) receives the Goods.
Services / Digital Content not on a tangible medium: 14 days from contract conclusion.
If the Seller failed to inform about this right, the withdrawal period is extended by up to 12 months (or until 14 days after late information is provided). (EUR-Lex, europe-consommateurs.eu)

To exercise the right, the Customer must send a clear withdrawal statement to the Seller on a durable medium (email is fine) before the period expires. The Seller promptly acknowledges receipt. The Seller provides a Model Withdrawal Form in Annex A. (EUR-Lex)

10) Effects of Withdrawal; Returns; Refunds; Diminished Value

Return of Goods: The Customer must send back Goods within 14 days of the withdrawal notice.
Return Shipping Costs: Unless the Seller explicitly offers to bear them, the Customer pays return shipping. (EUR-Lex)
Refunds: Within 14 days of receiving the Goods back or evidence of shipment, the Seller refunds all payments received including the standard outbound delivery cost (if any). Refunds use the original payment method unless agreed otherwise. (EUR-Lex)
Handling & Diminished Value: The Customer may handle Goods only to the extent necessary to establish their nature, characteristics and functioning; otherwise, the Customer is liable for diminished value. (EUR-Lex)
Services begun during the cooling-off period: If the Customer requested performance to start within 14 days, the Customer pays a pro-rata amount for what has been supplied until withdrawal. (EUR-Lex)

11) Withdrawal Exceptions (No or Limited Cooling-Off)

The right of withdrawal does not apply or can be lost in the following (non-exhaustive) cases:

Digital content not on a tangible medium once supply has begun with the Customer’s explicit consent and acknowledgment of losing the right of withdrawal. (EUR-Lex)
Services fully performed within the 14-day period if the Customer explicitly requested early performance and acknowledged that the right ends once fully performed. (EUR-Lex)
Goods made to the Customer’s specifications or clearly personalized.
Unsealed audio/video recordings or software if unsealed after delivery for IP/anti-tamper reasons (where permitted under local law). (EUR-Lex)

12) Legal Guarantee & Conformity — Goods (Minimum 2 Years in the EU)

The Seller is liable for any lack of conformity that exists at delivery and becomes apparent within two years. Remedies follow EU rules: primarily repair or replacement within a reasonable time and without significant inconvenience; if impossible or disproportionate, the Customer may seek price reduction or termination (termination may be unavailable for minor defects). (European Commission)

13) Conformity — Digital Content/Services; Updates

Digital content/services must conform to objective and subjective criteria (fitness, functionality, compatibility, security, and as described). For one-off supplies, updates (including security updates) are provided for the period that the Customer may reasonably expect; for continuous supplies (subscriptions), updates are provided throughout the supply period. If non-conforming, the Customer is entitled to bring into conformity, price reduction, or termination, per the directive. (EUR-Lex)

14) Complaints; Response Time; Alternative Dispute Resolution (ADR)

Please contact support@iienstitu.com for any complaint. Under Estonian consumer rules, traders must reply in writing within 15 days. If no agreement is reached, the Customer may apply to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA) — competence depends on the parties (generally, consumer resident in Estonia and business established in Estonia; some cross-border matters may be considered). Proceedings are free for consumers. (ttja.ee, ttja.ee, Finance)

Note on EU ODR: The EU Online Dispute Resolution (ODR) Platform has been discontinued (no new complaints since 20 March 2025; platform closed 20 July 2025). For up-to-date guidance on dispute bodies in each country, see Consumer Redress in the EU. (European Commission, Consumer Redress in the EU)

The Seller processes personal data in line with the GDPR and applicable national laws for purposes such as order handling, support, compliance, and fraud prevention. Details appear in the Site’s Privacy Notice and Cookie Policy; data-subject rights (access, rectification, erasure, restriction, portability, objection) can be exercised via support@iienstitu.com.

16) Intellectual Property; License for Digital Content

All content on the Site, course materials, and downloadable items are protected by intellectual-property laws. Unless stated otherwise, digital content is licensed for personal, non-transferable use, not sold; no redistribution, resale, public display, or derivative works are permitted without written permission.

17) Acceptable Use; Academic Integrity

Where products include assessments, certificates, or learning tools, the Customer must not engage in cheating, sharing restricted content, or circumvention of technical protections. The Seller may suspend or terminate access for material violations (without prejudice to statutory rights).

18) Fraud Prevention & Verification

Where there is a reasonable suspicion of fraud, unauthorized payment, or identity risk, the Seller may request additional verification and may decline/cancel orders if verification fails or cannot be completed in time.

19) Force Majeure

No party is liable for failure/delay due to events beyond reasonable control (e.g., natural disasters, war, epidemic, government action, widespread outages, major cyberattacks). If the event prevents performance for an extended period, either party may terminate the affected part of the contract without penalty (statutory rights preserved).

20) Assignment & Subcontracting

The Seller may use subcontractors and may assign this Agreement in connection with a reorganization or transfer of business, provided consumer rights remain unaffected. The Customer may not assign rights/obligations without the Seller’s written consent, save for mandatory consumer law.

21) Entire Agreement; No Waiver; Severability

This Agreement (together with the pre-contract information and order confirmation) constitutes the entire agreement for the transaction. Failure to enforce any term is not a waiver. If a provision is invalid or unenforceable, the remainder remains in force; the invalid provision is replaced by one closest to the original intent and compliant with mandatory consumer law.

22) Governing Law & Forum

Unless mandatory local consumer law requires otherwise, this Agreement is governed by Estonian law, and disputes may be brought before Estonian courts. This clause does not deprive consumers of the protection afforded by mandatory provisions of the law of their habitual residence. (ADR routes in §14 remain available.) (riigiteataja.ee)

23) Language

This English version governs. Translations (if provided) are for convenience only.

24) Contact

ENSTITU OÜ
Tartu mnt 67/1-13B, 10115 Tallinn, Estonia
Email: support@iienstitu.com

Annex A — Model Withdrawal Form (Template)

To: ENSTITU OÜ, Tartu mnt 67/1-13B, 10115 Tallinn, Estonia — support@iienstitu.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the supply of the following service or digital content:
Order number: ……………
Product/Service: ……………
Ordered on / received on: ……………
Customer name: ……………
Customer address: ……………
Customer email (used for order): ……………
Signature: (only if this form is notified on paper)
Date: ……………

Distance Sales Agreement